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vacancy: Zscaler Support

In this role you will implement and support in running the Group Zero Trust solution Zscaler.

About the Job

Join the Zero Trust Operations specialists which take care of day-to-day critical operations through overseeing and supporting the implementation of Zero Trust architectures, operational performance and implement security controls on an international scale within a financial sector.

The core facts

  • Implement and support in running the Group Zero Trust solution Zscaler
  • L2/L3 troubleshooting of the incidents until resolved
  • Supporting with individual and group projects and implementations
  • Complete service requests and execute changes that are assigned
  • Escalate issues/incidents/ requests to vendors and follow-up until closure
  • Ensure that SLAs for each task assigned are adhered to
  • Collaborate with Network and Infrastructure teams in an international environment
  • Actively support and contribute to Zscaler community in the Raiffeisen Bank International Group
  • Support in terms of cost optimization of existing and future Zero Trust solutions.
  • Participate in on-call rotation during escalations and emergencies

Your core competencies

  • You possess 5+ years’ experience as a network administrator (or equivalent) within a large organization, ideally in the financial or insurance sector
  • You have deep experience in implementations & operations of proxies/ CASB solutions/ firewalls/ DLP engines and/or Sandbox’s’)
  • You have a thorough understanding of networking protocols - CCNA/JNCIA level knowledge is required (CCNP/ CompTIA+ is an advantage)
  • Cloud certifications are seen as an advantage (AWS/ Azure).
  • Good knowledge in Wireshark Analysis or other analysis tools
  • Good understating of Active Directory Domains Services
  • Good Incident analysis and response knowledge
  • You are a team player, able to work collaboratively with people at all levels
  • You have a hands-on mentality and enjoy exploring new ideas and techniques
  • Strong written and oral communication skills (English is a must

Our benefits

We provide a work environment that offers the necessary flexibility and support for your success both professionally and personally.

A group of individuals sitting around a table, engrossed in work, with a laptop and a cup of coffee, creating a productive work atmosphere.

Work Atmosphere

We value individuality, we focus on respect and we enhance socializing.

Work Atmosphere

We value individuality, we focus on respect and we enhance socializing.

Our company adopts a flat organizational structure and adheres to agile methodology. We value individuality and we don’t have a dress code. We hold team-building events and office gatherings to foster connections and enhance socializing among our employees.

Yellow background with four clocks symbolizing working hours.

Working Hours

We value flexibility.

Working hours

We value flexibility.

Our work schedule provides flexibility, we can start anytime between 8:00 a.m. to 10:00 a.m., and we also provide the option of a remote work model.

An icon of a building with a man on top. Where you can find us.

Where you can find us

Our location is easily accessible and offers access to various points of interest.

Where you can find us

Our location is easily accessible and offers access to various points of interest.

Our workplace is situated in Sky Tower, the tallest skyscraper in Bucharest, near Aurel Vlaicu metro station. This area is home to numerous companies and provides easy access to Promenada Mall, restaurants, and hotels.That’s not all, we have a relaxation space, secure parking for cyclic enthusiasts and a canteen.

A calendar with money and a pen on it, representing financial planning and scheduling.

13th salary

We offer an end-of-year extra payment.

13th salary

We offer an end-of-year extra payment.

In December, the employees who started their employment relationship with us by January inclusive and who have an employment contract in force on the date of payment, will receive the 13th salary. The 13th salary is contingent upon the average gross tariff salary of the prior year, along with the length of service rendered during that period.

Laptop, notebook, coffee cup, and more on yellow background. Ideal for learning opportunities.

Learning Opportunities

We prioritize learning and development.

Learning opportunities

We prioritize learning and development.

Laptop, notebook, coffee cup, and more on yellow background. Ideal for learning opportunities.

We place great emphasis on continuous learning and growth. Our employees can take advantage of various opportunities for development, including training through our internal platform which provides a diverse selection of courses and training programs, along with other on-demand educational resources. Employees are entitled to four days per year to attend courses, trainings, conferences, or workshops to enhance their skills and knowledge. Moreover, we offer a budget for courses, trainings, and other paid classes.

An illustration of a wallet, credit card, and other items, showcasing the convenience of Benefit Online.

Benefit Online

We provide resources to focus on your health and well-being.

Benefit Online

We prioritize learning and development.

Benefit Online provides you with the freedom to choose the type of benefit that best aligns with your needs and preferences. The platform offers a wide range of flexible benefits and discounts, which can be purchased from the monthly budget that we provide.

You can choose medical services offered by two top medical suppliers, meal tickets,  private pension, learning and development opportunities, foreign language courses, cultural activities, donations, gifts, and vacation vouchers.

The Benefit platform may also include programs and resources to promote employee health and well-being. This can encompass health and fitness programs, nutritional consulting, stress management programs, and more. Through the platform, you can access resources to help you maintain and improve your health and well-being.

Illustration showing two doctors in conversation regarding insurance.

Health and sickness insurance

We want you to feel safe.

Health and sickness insurance

We want you to feel safe.

As a benefit to all employees, we provide insurance coverage for accidents and sickness. The insurance covers accidents that occur during and outside of working hours, acute and chronic sickness, death caused by accidents, and permanent disability resulting from an accident.

A man engaging in yoga exercises in front of a desk, with the message "Take the time you need.

Take the time you need

We support work-life balance.

Take the time you need

We support work-life balance.

Time off according to seniority :

  • up to 10 years – 23 working days
  • from 10 to 20 years - 25 working days
  • over 20 years – 27 working days

Additional days for various events:

  • 4 days for developing the professional competencies
  • 1 day for unpredicted events
  • 2 days for special events (birthday, anniversary)
  • 5 days for marriage
  • 2 days for child’s marriage
  • 5 days for father of newborns
  • 10 days for fathers who went through the childcare course

The application process

Find the position you like and apply

First, we will review your CV. Second, we will inform you about the next recruitment steps. *only selected candidates will be contacted.

Screening call with our HR (30-60 min)

During this call, we will give you more details about the company, the role and ask you a few questions related to your experience and expectations.

Technical assessment (60 min)

The number of interviews required may vary depending on the role, typically ranging from one to two. During this interview your technical skills will be assessed by the manager.

Final interview/ Meet the team (60-90 min)

This online meeting is an opportunity to assess the compatibility between you and our team. We would like to know you better, understand what you bring to the team from technical and soft skills' perspective. You can meet your future colleagues, gain further insight into the role, ask any questions you may have, and gain a sense of our company culture and atmosphere.

Offer

Once we extend an offer and you accept, we will begin planning your onboarding.

Welcome aboard!

On your first day, you will receive your equipment and be introduced to your team guided by your assigned buddy.