Rules of Personal Data Treatment of Raiffeisen Tech

A. YOUR DATA, YOUR UNIQUENESS 

Your personal information is what makes you unique and how we can differentiate you from the others – e.g. name and surname, address, employment and income (for the curious ones, the complete list is in Appendix – List of Personal Information.

B. DATA COLLECTION

We obtain personal information directly from you (e.g. when contracting services )

For example, when contracting an agreement, we will ask you to present your personal ID document and other data. This assures both you and us that nobody can dispose of your rights in your name. 

C. DATA ACCESS

You can request to access your personal information and you can request or allow access to the information also to other persons at any time. In some specific cases, we too can allow data access to other persons.

We demand the highest levels of education, protection and discretion from all the persons who can come into contact with your information and who may be employed also with other group members

Below follow several cases when also other persons are allowed access to your information. For example, when we are subject to business requirements demand this (e.g. to contractual partners who process data for us), and in the event of another lawful interest.

This can include access allowed to the Raiffeisen group members at home and in the EU member states for the purpose of creating a joint client database, whereby we fulfil the common lawful interest of preventing, investigating and detecting frauds and resolving complaints for the benefit of all included.

D. SMART DATA STORAGE

We store your personal data in Raiffeisen Tech Kosovo and at our affiliated company as necessary to achieve the purpose for which are further collected or processed. After the fulfilment of processing purpose, personal data shall be erased, deleted, destroyed, blocked or anonymized, unless otherwise foreseen in the Law no. 06/L-082 for Personal Data Protection and the EU General Data Protection Regulation 2016/679 (GDPR) and other applicable Law.

E. SMART DATA USE FOR MORE GOOD OPPORTUNITIES 

Using such digital databases and advanced automated data processing can supply custom-made offers promptly - be these completely new offers or changes to the existing ones. Therefore, if you are one of those who wish to receive relevant individualized job offers among the first , this is available to you very easily. Simply activate the consents for better communication (available at job posting). Activation of the consent allows us to protect you and your time from offers that would probably be less attractive to you. Naturally, you can inspect or withdraw the consent at any time, and details of that follow in the paragraph below.

A. INSPECT YOUR DATA

At any moment all your personal information that we (or our members) process is absolutely available to you, as well as the manner in which and with whose assistance we process it. The best way to do this is in writing via email dpo.kosovo@raiffeisen-tech.com

Your personal information can be delivered to you or to another person you arrange with us. Further, you can request that from our central database we deliver all your personal information you provided to us in digital form or as hard copy (the first copy is at our expense, others are charged), whichever suits you best. Naturally, how you treat the personal information taken over from us is your responsibility exclusively.

B. CHANGE YOUR DATA

Besides providing all of your personal information to you, at your request we will modify any of your personal data (by means of providing the document supporting the data accuracy).

Furthermore, you are obliged by the Law of Republic of Kosovo no. 05/L-096 on Prevention of Money Laundering and Combating Terrorist Financing to update your personal data on the premises of the Bank when requested from you.

C. OBJECTION TO OUR USE OF YOUR DATA

As our client you have the privilege of us processing your information in order to provide you an offer that is the best possible, as beneficial as possible and as timely as possible. However, if you should at any time feel that by processing your data we threatened your rights or freedoms, feel free to object, preferably in writing via: dataprotection@raiffeisen-kosovo.com

Should you consider that processing your information is unlawful, you can request restriction of processing (until we jointly determine the accuracy or legitimacy of processing), and you can place your objection also to the Personal Data Protection Agency.

D. REQUEST ERASURE OF YOUR DATA

Your personal information allows you to receive more from us. However, it is your right to request that all your personal data are erased. Erasure, sadly, denies you your right to receive a more relevant, individualized offer (or, you eliminate advantages of the consent).In this case, your personal information will be erased immediately upon the expiry of the terms in which we are obligated to keep your data.

In exceptional cases, when a legal provision restricts data erasure, we are obligated to keep the information.

A. Information and Cyber Security Best Practices

Information is secured by by applying the proved industry best practices (e.g. data encryption, data anonymization, access control, etc.).

Further, access to your information is given to the employees only who use them exclusively to fulfil the purpose for which the data are processed in the first place (e.g. application processing, agreement execution, better understanding of you as a client and providing you with a better service). All employees are trained in data safety protection (as well as familiar with the consequences they personally bear by violating our strict security rules). In short, data are secured from any unauthorised access, modification, erasure and processing. 

A. THIS INFORMATION IS AVAILABLE PUBLICLY

All information in this document is provided to all clients/applicants from whom we collect data, but also to clients whose data we received from other sources. All information in this document is available and on the official web site.

B. GENERAL INFORMATION AND DEFINTIONS

      You -  We have addressed you as a person in this document
      We– We have addressed to the Raiffeisen Tech Kosova  

Any other questions regarding personal data? Feel free to ask at: dpo.kosovo@raiffeisen-tech.com