CASE STUDY: eCase

eCase is a cutting-edge investigation case management platform developed on the Appian platform. It revolutionises the documentation process of transaction monitoring, ensuring effectiveness and efficiency. The platform provides unparalleled transparency regarding investigations, process flow, and customer portfolio management.

Appian's low-code environment expedites eCase development, leveraging its robust BPM capabilities to streamline investigation workflows. Seamless integration with various systems ensures comprehensive data aggregation, while Appian's scalable architecture guarantees performance even under increased transaction volumes. Security features such as role-based access control and data encryption uphold data integrity in eCase, making Appian an ideal platform for building secure and efficient custom applications. eCase focuses on enhancing investigation case management and incorporates AI features to further augment its capabilities.

At Raiffeisen Tech, our dedication to user-centricity is unwavering. With eCase, we uphold Agile methodologies, fostering collaboration and adaptability throughout development. We leverage cutting-edge practices like Design Sprints, empowering our team and clients to rapidly prototype and iterate.
By prioritizing user feedback and iteration, we ensure that eCase evolves dynamically, meeting the ever-changing demands of our users.

Collaboration drives our approach to eCase development. Aligned with our strategic vision, we continuously enhance eCase by integrating invaluable feedback from users, particularly our compliance team, who investigate cases. Our agile process ensures regular releases after each sprint, keeping pace with evolving requirements. Inspired by our commitment to innovation, we've aptly named the system eCase, symbolizing its central role in facilitating efficient workflows and compliance investigations.

• Unprecedented insight: Gain a comprehensive 360-degree view of compliance matters, consolidating all user research into one powerful tool.
  
• Empowered teams: Arm compliance team managers, officers, and other professionals with the tools to efficiently stream, share, and access relevant data, enhancing collaboration and decision-making.
• Seamless access: Effortlessly navigate through the wealth of information, ensuring swift access to critical data for informed actions and streamlined processes